FAQ
Frequently Asked Questions About Home Care Services
Welcome to Safe Harbor Homecare’s FAQ section! Whether you’re arranging care for you or a loved one, applying to join our team, or referring a client, here are answers to the most common questions Safe Harbor Homecare receives. If you need more details, our team is just a call or message away.
If You Need Home Care Services
Who can use your services?
Safe Harbor Homecare serves individuals of all ages who need support at home, including seniors, veterans, children, and individuals with physical, developmental, or cognitive disabilities, as well as those recovering from surgery, managing chronic illness, or needing assistance with daily routines.
How can Safe Harbor Homecare help?
We provide personalized in-home support tailored to each client’s needs, including assistance with mobility, personal care, medication reminders, meal preparation, and companionship. Beyond hands-on care, our team helps clients and families navigate benefits, insurance, and program eligibility—ensuring services are accessible, properly authorized, and covered whenever possible.
How quickly can services start?
Services can begin right away. In most cases, our nurse visits one hour before care begins to complete the assessment and ensure a smooth start.
Do you require a deposit?
Yes. We collect one week of service upfront at the time of the in-home assessment. The nurse collects the deposit if the client pays by cash, check, or credit card.
What payment methods do you accept?
We accept private pay, Medicaid, VA, and HMO plans.
Which areas do you serve?
Safe Harbor Homecare currently provides services across the state of New Jersey, with immediate availability in Ocean County and Passaic County.
Do you offer support in Spanish?
Yes! Safe Harbor Homecare has bilingual staff available to assist Spanish-speaking clients with intake, scheduling, and ongoing support.
If You’re Looking for a Career in Home Care
How often do caregivers get paid?
All caregivers are paid weekly.
Do caregivers get reimbursed for commuting?
Yes, Safe Harbor reimburses caregivers for commuting.
What’s the pay rate?
Rates vary depending on the type of case. Home care work with Medicaid or VA clients has its own rate structure, and caregivers can earn higher pay as they gain experience and take on more complex assignments.
What if I don’t have an HHA license?
No problem! Safe Harbor Homecare offers a School of HHA to help you get trained and licensed. We guide you through the entire process so you can start a rewarding career as a caregiver.
Where are you currently hiring?
We’re hiring across New Jersey, with immediate openings in Ocean County and Passaic County.
If You’re a Professional Seeking a Reliable Home Care Provider
What should I refer to Safe Harbor Homecare?
Our team combines nursing, case coordination, and behavioral health experience to handle even complex cases with speed and precision. We respond to referrals immediately and communicate closely with case managers, social workers, and HMOs to ensure a seamless start of care.
What happens after a referral is sent?
For case manager referrals, authorization is obtained right away, and staffing can begin immediately—our nurse typically visits one hour before services start.
For HMO and other referrals, the HMO assigns a nurse to conduct an assessment and determine the client’s care needs before authorization is issued.
How fast can services start after a referral?
Case manager and private-pay referrals can be staffed immediately—our nurse arrives about an hour before care begins. HMO-based referrals may take up to three weeks depending on assessment scheduling and authorization.
Which partners and payers does Safe Harbor work with?
We proudly work with the VA, CAHC, and several major HMOs including Aetna, Horizon NJ Health, WellCare, Wellpoint, and UnitedHealthcare (single-care agreements available).
How can I send a referral?
You can use our secure online referral form, fax client information to our team, or call directly for immediate coordination. We’ll handle eligibility checks, authorization requests, and nurse assessments efficiently.
Still Need Help?
If you’d rather talk it through with a real human, our team’s here for you. We offer support in English and Spanish, and we can walk you through whatever you’re stuck on. Call us or use the contact form below to get personalized guidance.